The plan, the budget and the pitch, written with your numbers.
28 guided documents for the work a tourism business gets asked for. Each one is a questionnaire, a structure and a draft, and the outline of every tool is on its own page.
Planning
11 tools
Business goals and KPIs
A tool to assist Australian tourism businesses in defining clear, measurable goals and identifying Key Performance Indicators (KPIs) to track progress towards achieving those goals. This tool helps align business activities with strategic objectives and provides a framework for performance monitoring and improvement.
4 sections, 60-90 minutes, Beginner
Cashflow budget
A cashflow budget helps Australian tourism businesses predict incoming and outgoing cash over a specific period, allowing for proactive financial management and informed decision-making. This tool provides a structured framework for creating a cashflow budget tailored to the unique challenges and opportunities of the tourism industry.
5 sections, 2-3 hours, Beginner
Customer Journey Map
Mapping how you engage with a customer, deliver an experience and work out the next steps, generating a good lifetime customer value.
5 sections, 2 Hours, Intermediate
Event business plan
A comprehensive plan to guide the development and execution of your event, ensuring success and profitability within the Australian tourism landscape.
5 sections, 2-3 hours, Beginner
Marketing Plan
A comprehensive marketing plan outlining the strategies and tactics to attract and retain customers, increase brand awareness, and achieve business objectives for your Australian tourism business.
6 sections, 6-8 hours, Intermediate
New Tourism Product Development
This tool helps Australian tourism businesses develop new and innovative tourism products. It guides you through identifying market needs, brainstorming ideas, and evaluating feasibility to create a successful and appealing offering.
2 sections, 2-3 hours, Beginner
Project Management Plan
A basic Project Management Plan to help Australian tourism businesses effectively manage small to medium-sized projects. This plan outlines the project scope, timeline, and key deliverables, ensuring projects are completed on time and within budget.
2 sections, 2-3 hours, Beginner
Social media plan
A comprehensive social media plan tailored for Australian tourism businesses, outlining strategies, content calendars, and performance tracking to maximise online engagement and drive bookings.
6 sections, 4-6 hours, Intermediate
Social media schedule
A structured plan for managing and scheduling social media content, tailored for Australian tourism businesses. This tool helps businesses optimise their online presence, engage with their target audience, and drive bookings by creating a consistent and effective social media strategy.
5 sections, To be determined, Intermediate
SWOT Analysis
Review the strengths, weaknesses, opportunities, and threats for an Australian tourism business to guide strategic opportunities.
5 sections, 2 hours, Intermediate
Tourism Export Strategy
A comprehensive plan to guide Australian tourism businesses in expanding their reach and attracting international visitors, leveraging their unique offerings and navigating the complexities of the global market.
7 sections, To be determined, Intermediate
Sustainability
6 tools
Green is Our Gold — Action plan & activation
Build a personalised sustainability action plan aligned to Tourism Australia’s Green and Gold Promise: commitment statement, SMART actions by Principle, resources, and guest-facing activation copy. Complements the Green is Our Gold hub and ATDW assessment.
6 sections, 20–30 minutes, Beginner
Green is Our Gold — Community impact story
Turn your local jobs, local suppliers, and community contributions into an honest guest-facing story.
1 sections, 10–15 minutes, Beginner
Green is Our Gold — Cultural protocol pack
Draft an Acknowledgement of Country, cultural attribution approach, and practical protocol checklist.
1 sections, 12–18 minutes, Beginner
Green is Our Gold — Energy, water and waste tracker
Set your baseline, monthly tracking rhythm, and first-quarter reduction targets for operations.
1 sections, 12–20 minutes, Beginner
Green is Our Gold — Sustainability governance pack
Define owners, review cadence, and decision checkpoints so sustainability delivery is accountable and repeatable.
1 sections, 12–18 minutes, Beginner
Green is Our Gold — Wildlife-safe operations checklist
Build a practical wildlife-safe operating checklist for visitor conduct, habitat protection, and incidents.
1 sections, 10–15 minutes, Beginner
Operations
5 tools
Booking Confirmation Template
Create professional booking confirmation emails that set clear expectations
2 sections, 10-15 minutes, Beginner
Business Operations Plan
A comprehensive plan outlining the day-to-day operational activities and processes of an Australian tourism business, ensuring efficiency, quality, and customer satisfaction.
4 sections, 2-3 hours, Intermediate
Cancellation & No-Show Policy
Create a fair cancellation policy that protects your revenue while keeping guests happy
3 sections, 15-20 minutes, Beginner
Daily Operations Checklist
Create opening and closing checklists to ensure consistent daily operations
3 sections, 15-20 minutes, Beginner
Visual Merchandising Plan
A simple plan to improve visual appeal and drive sales in your Australian tourism business.
2 sections, 2-3 hours, Beginner
Strategy
5 tools
Business Plan
A comprehensive business plan for Australian tourism businesses, designed to provide a roadmap for success by outlining strategic goals, operational plans, and financial projections. It assists in securing funding, attracting investors, and guiding day-to-day operations.
8 sections, To be determined, Advanced
Growth Roadmap Planner
A strategic tool designed to help Australian tourism businesses identify, prioritise, and implement key growth initiatives. This planner guides users through a structured process of self-assessment, opportunity identification, and action planning, resulting in a clear roadmap for sustainable growth.
5 sections, 2-4 hours, Beginner
What Makes Me Different?
Discover and articulate your unique selling proposition
3 sections, 15-20 minutes, Beginner
Who Is My Ideal Guest?
Define your perfect customer so you can attract more of them
3 sections, 15-20 minutes, Beginner
Wine Club Strategy
Turn wine tasting experience guests to wine club members and leverage the recurring revenue of subscriptions.
4 sections, 2-3 hours, Intermediate
Marketing
1 tool
Digital Content Schedule
A comprehensive digital content schedule for Australian tourism businesses, designed to plan, organise, and execute engaging and effective content across various online platforms. This tool helps businesses streamline their content marketing efforts, improve brand visibility, and attract more customers.
4 sections, 3-4 hours, Beginner
Business tools, answered
What is a Launchpad business tool?
Which business tools are available?
Are the business tools free?
Do I need to write anything myself?
Write the plan inside Launchpad
Answer the questions, edit the draft, export the document. Starter is free through a region or funded program.