Privacy Policy

1. Introduction

Squeezy Digital Pty Ltd t/as Tourism Accelerator (ABN 44 637 738 106) ("we", "us", "our") operates the Launchpad platform ("Platform") located at launchpad.tourismaccelerator.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform and services.

We are committed to protecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, business address)
• Business information (business name, ABN, industry type)
• Account credentials (email and encrypted password)
• Payment and billing information
• Profile information and preferences
• Communications between you and our team

2.2 Automatically Collected Information

When you access our Platform, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, interactions with the Platform)
• Location data (general geographic location based on IP address)

2.3 Third-Party Data

We may receive information from third-party sources, including the Australian Tourism Data Warehouse (ATDW) for tourism product listings, Google Places for business verification, and social media platforms if you choose to connect your accounts.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform and services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Personalise your experience and deliver relevant content
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and protect our rights
• Connect you with tourism programs and opportunities relevant to your business

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that perform services on our behalf (payment processing, data analysis, email delivery, hosting services, customer service)
• Tourism Partners: Regional Tourism Organisations, Destination Management Organisations, and government tourism bodies when you participate in their programs
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law, subpoena, or other legal process
• Protection of Rights: To protect the rights, property, or safety of Tourism Accelerator, our users, or others

We do not sell your personal information to third parties for marketing purposes.

5. Data Storage and Security

Your information is stored securely using industry-standard practices:

• Data is stored on secure cloud infrastructure (Google Cloud Platform / Firebase)
• All data transmissions are encrypted using TLS/SSL protocols
• Access to personal information is restricted to authorised personnel only
• We implement regular security assessments and updates
• Data may be stored on servers located in Australia, the United States, or other jurisdictions

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Understand how you use our Platform
• Improve our services and user experience
• Provide analytics and performance monitoring

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.

9. Third-Party Services

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you interact with. Third-party services we integrate with include Google Analytics, Stripe for payments, and various tourism data providers.

10. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: