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    CRM and customer management

    Zoho CRM

    A CRM with lead management, sales automation and AI agents.

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    Pricing model
    freemium
    From
    Free plan
    Category
    CRM and customer management

    About Zoho CRM

    Zoho CRM is customer relationship management software for sales teams. It covers lead management, sales pipeline automation and AI agents from the Zia Agent Store, with Zia Agent Studio for building your own.

    Automation handles follow-ups and approvals, and the Professional plan adds process management, inventory management, predictive intelligence, quoting and custom portals.

    Zoho lists more than 1,200 integrations, including QuickBooks, Adobe Sign, PandaDoc, Mailchimp, Shopify, Zapier, Dropbox and WhatsApp.

    Pricing: Zoho CRM has a free edition for up to three users with no credit card needed. Paid Standard, Professional, Enterprise and Ultimate editions are priced per user per month, billed monthly or annually, with free trials. Prices can be viewed in several currencies and exclude local taxes such as GST.

    What it does

    • Lead management
    • Sales pipeline automation
    • Follow-ups and approvals
    • Zia AI agents and Agent Studio
    • Process management on Professional
    • Inventory management on Professional
    • Quoting and custom portals on Professional
    • 1,200+ integrations
    • Bigin Express for first-time CRM users
    • MCP connections to AI tools

    Why it suits tourism businesses

    Tourism businesses use a CRM to track enquiries, group bookings, trade partners and repeat guests through each stage. Follow-up reminders and automations help nothing slip between the first email and the confirmed booking.

    The integrations let you link the CRM to tools you already use, such as Mailchimp for email and WhatsApp for messaging.

    Helps with: CRM, Sales, Customer Management

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    Frequently asked questions

    About Zoho CRM

    What can Zoho CRM do for a tourism business?
    It tracks leads and enquiries through a sales pipeline and automates follow-ups. It is a CRM and not a booking engine.
    Is Zoho only a CRM or does it do more?
    This listing is for Zoho CRM. Zoho sells other business apps separately, so check their site for the full range.
    How much does Zoho cost?
    There is a free edition for up to three users. Paid editions are priced per user, billed monthly or annually, with free trials. See their pricing page for current plans in your currency.
    Can Zoho help automate customer follow-ups?
    Yes. Zoho CRM automates follow-ups and approvals, and its agents can help with prospecting and qualifying leads.