Skip to main content

    CRM and customer management

    Trustpilot

    Collect, reply to and show customer reviews on Trustpilot.

    Visit TrustpilotAsk us about it
    Pricing model
    freemium
    From
    Free plan
    Category
    CRM and customer management

    About Trustpilot

    Trustpilot is an online review platform. Businesses use it to collect reviews, reply to them and show them on their own website.

    Review invitations can go out in several ways, including QR codes that link an in-person purchase to an online review. Replies can be drafted with AI help to keep your brand voice. Drag-and-drop widgets put reviews on your site.

    Dashboards and review insights show what customers are saying, and Trustpilot offers a free account to start.

    Pricing: Trustpilot has a free plan with a limited number of review invitations a month. Paid Starter, Plus and Premium plans add invitations, users and domains, and Enterprise is by quote. Paid plans are billed annually per domain on a 12-month prepaid term, and prices on the vendor page are in US dollars.

    What it does

    • Review invitations, including QR codes
    • AI-assisted review replies
    • TrustBox widgets for your website
    • Dashboards and review insights
    • Review tagging
    • Market and competitor insights
    • Profile page customisation
    • Integrations with ecommerce, CRM and support tools

    Why it suits tourism businesses

    Guests often check reviews before they book. Trustpilot gives tourism businesses a place to gather reviews from guests and reply to what they say.

    QR codes suit places where guests are on site, such as a cellar door, a tour check-in or a front desk. Widgets let you show reviews on your booking pages.

    Helps with: Reviews, Reputation, Customer Feedback

    Similar tools

    All suppliers

    • Wherewolf

      Digital waivers and guest check-in for tour and activity operators.

      CRM and customer management

    • HubSpot

      A CRM with marketing, sales and service tools on shared customer data.

      CRM and customer management

    • Insightly

      A CRM with marketing automation and app connections for growing businesses.

      CRM and customer management

    Read next

    All insights

    One place for the tools you run on.

    Launchpad brings bookings, CRM, marketing and analytics together for tourism businesses, and connects with the tools you already use.

    See LaunchpadIntegrations

    Frequently asked questions

    About Trustpilot

    How does Trustpilot help tourism operators get more bookings?
    Reviews build trust before a guest books. Trustpilot gives you tools to collect them, reply and show them on your website.
    How do I collect reviews from guests with Trustpilot?
    You send review invitations in several ways, including QR codes that connect in-person experiences to an online review.
    Can Trustpilot handle feedback from international travellers?
    Trustpilot reviews can be written by anyone who has used your business. Check their website for the languages and countries supported.
    How much does Trustpilot cost?
    You can create a free account with a limited number of review invitations a month. Paid plans are billed annually per domain, with Enterprise by quote. Prices on the vendor page are in US dollars.