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    CRM and customer management

    ReviewPro

    Review tracking, guest surveys and reputation scoring for hotels.

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    CRM and customer management

    About ReviewPro

    ReviewPro is a reputation management product from Shiji for hotels. It gathers guest reviews from over 100 sources in 45 languages, including online travel agencies, Google and guest surveys.

    You can filter feedback by source, language and location and track results over time. The Global Review Index scores your online reputation so you can compare it with competitors and industry benchmarks.

    Surveys collect feedback during the stay, AI-drafted responses speed up replies, and case management handles escalations.

    Pricing: Pricing is not published. Request a demo from Shiji for a quote.

    What it does

    • Review aggregation from 100+ sources
    • 45 languages
    • Sentiment and source filtering
    • Global Review Index
    • Competitor benchmarking
    • Guest surveys
    • AI-drafted review responses
    • Case management and escalations
    • Reporting and analytics

    Why it suits tourism businesses

    Hotels, resorts and boutique properties use ReviewPro to see all their guest feedback in one place rather than checking each site. Shiji lists B&Bs and holiday rentals in its FAQ as well.

    Benchmarking shows how your reputation compares with competitors nearby, and reports point to what guests mention most.

    Helps with: Reviews, Reputation, Hospitality

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    Frequently asked questions

    About ReviewPro

    Which review sources does ReviewPro monitor?
    Over 100 sources, including online travel agencies, Google and guest surveys, in 45 languages.
    Is ReviewPro only for hotels?
    ReviewPro is built for hotels of all types and sizes, and Shiji's FAQ also lists bed and breakfasts and holiday rentals. It is built for accommodation, and Shiji does not list tours.
    Does ReviewPro help compare performance against competitors?
    Yes. The Global Review Index and competitor benchmarking compare your reputation with others.
    How much does ReviewPro cost?
    Shiji does not publish pricing. Request a demo for a quote.