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    CRM and customer management

    Intercom

    Customer support with an AI agent, an inbox and a help centre.

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    subscription
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    CRM and customer management

    About Intercom

    Intercom is a customer service platform. It pairs a helpdesk with Fin, its AI agent, so AI and human support work from one system.

    Fin handles customer conversations across channels including chat, email, phone and Slack, and can be trained on your processes and policies. The helpdesk has a shared inbox, AI-powered ticketing and Copilot, which assists your team in the inbox.

    Messenger and proactive messages guide customers before they contact you, and the Knowledge Hub holds the content that powers Fin and your help centre.

    Pricing: Intercom has a 14 day free trial with no credit card. Plans combine a per-seat monthly fee, billed monthly or annually, with a usage fee for each outcome Fin resolves, and you can set spending limits. Add-ons are priced separately.

    What it does

    • Fin AI agent
    • Helpdesk with shared inbox
    • AI-powered ticketing
    • Copilot for support agents
    • Messenger
    • Proactive messages and product tours
    • Knowledge Hub and help centre
    • Test Fin with simulated conversations
    • Integrations with Slack, Shopify, Stripe, Salesforce and Jira

    Why it suits tourism businesses

    Larger tourism businesses with a support team use Intercom to answer customer questions in one inbox. Fin can handle routine conversations and pass the rest to your staff.

    It connects to tools such as Slack, Shopify, Stripe, Salesforce, GitHub and Jira, so customer data appears in the inbox. It is built for teams that run customer support, so it may be more than a small operator needs.

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    Frequently asked questions

    About Intercom

    How can Intercom help with customer enquiries?
    Fin answers customer questions across channels, and proactive messages guide customers before they contact you. Your team picks up what Fin does not resolve.
    Can Intercom reduce the workload on a support team?
    Fin handles conversations, and Copilot assists your staff in the inbox. How much it saves depends on what customers ask.
    Does Intercom connect to my other systems?
    It connects to tools such as Slack, Shopify, Stripe, Salesforce and Jira. Check your booking and CRM tools against its integration list.
    Can Intercom support customers on different channels?
    Fin deploys across phone, email, chat, Slack and other channels. Intercom's help centre says Fin answers in more than 60 languages and regional variants, including Japanese, Korean, Simplified and Traditional Chinese, German, French and Australian English.