Skip to main content

    Communication

    Twilio

    Send SMS, WhatsApp, voice and email messages through code or connected tools.

    Visit TwilioAsk us about it
    Pricing model
    usage based
    Category
    Communication

    About Twilio

    Twilio is a cloud communications platform. Its products send SMS, WhatsApp and RCS messages, make and take voice calls, verify users and deliver email through SendGrid.

    It is built mainly for developers, who work with its SDKs and documentation. Marketing, data, product and customer experience teams also use it. Other products include Flex for contact centres, Segment for customer data and Conversations for managing chats.

    A free trial is available without a credit card.

    Pricing: Twilio is pay as you go with usage-based pricing, and volume discounts apply as usage grows. Some products include a small free allowance, and a free trial is available with no credit card. Rates differ by product and destination country, so check their pricing page for current rates.

    What it does

    • SMS, WhatsApp and RCS messaging
    • Voice calling
    • Verify for user verification
    • SendGrid email delivery
    • Conversations for managing chats across channels
    • Flex contact centre
    • Segment customer data platform
    • SDKs and documentation for developers
    • Free trial

    Why it suits tourism businesses

    Tourism businesses use Twilio to send booking confirmations, reminders and updates by text or WhatsApp. Someone with development skills, or a tool that already builds on Twilio, sets it up.

    That makes it a fit for larger operators, booking platforms and agencies. A small operator with no technical support may be better served by a booking system that already includes messaging.

    Similar tools

    All suppliers

    • Zoom Video Communications

      Video meetings, chat, phone and webinars from one workplace app.

      Communication

    • Slack

      Team messaging in channels, with calls, files and apps in one place.

      Communication

    • Loom

      Record your screen and camera, then share the video with a link.

      Communication

    Read next

    All insights

    One place for the tools you run on.

    Launchpad brings bookings, CRM, marketing and analytics together for tourism businesses, and connects with the tools you already use.

    See LaunchpadIntegrations

    Frequently asked questions

    About Twilio

    How can Twilio help reduce no-shows?
    A developer can set it up to send text or WhatsApp reminders before a booking. A booking system that uses Twilio can do the same without custom work.
    Can Twilio help me contact visitors from overseas?
    It sends SMS, WhatsApp and RCS messages. Check coverage and costs for the countries your guests are in.
    How does Twilio pricing work?
    It is pay as you go, with discounts as usage grows, and a free trial with no credit card. See their website for current rates.
    Does Twilio need technical skills to set up?
    Mostly yes. It is built for developers. Without one, look for a tool that already connects to Twilio.