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    Communication

    Tawk.to

    Free live chat and a shared inbox for your website visitors.

    Visit Tawk.toAsk us about it
    Pricing model
    free
    From
    Free
    Category
    Communication

    About Tawk.to

    tawk.to is live chat and customer messaging software. A chat widget on your website lets visitors message you, and a shared inbox brings in chat, WhatsApp, Messenger, email, SMS and voice.

    AI automations answer routine questions around the clock and hand over to a person when needed. A knowledge base lets customers search for answers themselves.

    A CRM builds a contact record from each conversation, and a pipeline tracks deals, orders or applications.

    Pricing: The core tawk.to platform is free. Paid add-ons include removing the tawk.to branding, an AI assistant, and hired chat agents billed by the hour. See their website for current add-ons.

    What it does

    • Live chat widget
    • Shared inbox for web chat, WhatsApp, Messenger, email, SMS and voice
    • AI automations with human handoff
    • Knowledge base
    • CRM
    • Pipeline
    • Tickets and activities
    • Feedback portal
    • Apps for iOS, Android, macOS and Windows

    Why it suits tourism businesses

    Tourism businesses use tawk.to to answer questions on their website while visitors are deciding. Chat lets you reply about tour times, check-in details or availability without a phone call.

    AI answers can cover the routine questions out of hours. The widget can be styled to match your brand, and it installs on WordPress, Shopify, Squarespace or any site with a code snippet.

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    Frequently asked questions

    About Tawk.to

    Is tawk.to free?
    The core platform is free, and the vendor describes it as free for life. Paid add-ons include removing the tawk.to branding, AI Assist and hired chat agents.
    How can live chat help with tourism website visitors?
    Visitors can ask a question while they are on the page. Quick answers about times, availability or access can help them decide before they leave.
    Can tawk.to handle a rush of enquiries in busy periods?
    AI automations answer routine questions around the clock and pass the rest to your team. Check the AI add-on terms for chat volume limits.
    What does tawk.to work with?
    It installs on WordPress, Shopify, Squarespace or any site with a code snippet. It also connects to WhatsApp, Messenger, Twilio SMS, Telegram, Gmail and Outlook.