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    Payment processing

    ChargeAutomation

    Online check-in, guest payments and security deposits for stays and rentals.

    Visit ChargeAutomationAsk us about it
    Pricing model
    freemium
    From
    Free plan
    Category
    Payment processing

    About ChargeAutomation

    ChargeAutomation is guest experience software for hotels and holiday rentals. Guests complete check-in on their phone through one link, with ID verification and selfie matching, forms and e-signed rental agreements.

    It collects balances automatically, sends payment links and takes pre-authorisation holds, with fraud screening and chargeback protection. Guests can choose a refundable card hold or a non-refundable waiver for the security deposit.

    It also handles one-tap upsells such as early check-in and late checkout, a digital guidebook, door codes and a guest inbox. It connects with more than 50 property management systems.

    Pricing: ChargeAutomation has a free Basic tier and paid tiers billed per property per month, billed annually. See their website for current plans.

    What it does

    • Online check-in with ID and selfie verification
    • E-signed agreements and forms
    • Automated balance collection and payment links
    • Security deposits and damage waivers
    • Payment fraud screening and chargeback protection
    • One-tap upsells
    • Digital guidebook
    • Smart lock door codes
    • Guest inbox
    • Guest registration data sent to local authorities
    • Connections to more than 50 property management systems
    • Connections to more than 130 payment gateways

    Why it suits tourism businesses

    ChargeAutomation is for hotels, holiday rentals, short-term rentals, hostels and property management companies. Check-in, payments and deposits are completed before arrival, so there is less to do at the front desk or key handover.

    It works with property management systems including Guesty, Hostaway, Cloudbeds and Hostfully, and with Stripe, PayPal and other payment gateways. Ask them to confirm yours. The vendor lists Australia among the countries it serves.

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    Frequently asked questions

    About ChargeAutomation

    How does ChargeAutomation reduce failed payments?
    It collects balances automatically, sends payment links and uses pre-authorisation holds, with payment screening for fraud.
    Does ChargeAutomation work with my booking or property system?
    It connects with more than 50 property management systems, including Guesty, Hostaway, Cloudbeds and Hostfully.
    Can it handle security deposits and incidentals?
    Yes. Guests choose either a refundable card hold or a non-refundable waiver at check-in.
    How does it protect against fraud and chargebacks?
    It screens payments in real time and offers chargeback protection. Ask the vendor for details of what is covered.