Property management
TouchStay
Digital guest guidebooks for rentals, B&Bs and hotels.
- Pricing model
- subscription
- From
- Contact
- Category
- Property management
About TouchStay
TouchStay is a digital guidebook platform for short-term rental hosts, B&Bs, hotels and property managers. It replaces printed welcome books with a guide guests open on any phone, with no app to download.
The guidebook holds check-in details, house rules, Wi-Fi, appliance instructions and local recommendations. Scheduled emails and SMS send it to guests before and during the stay, and a central inbox collects replies.
An upsell store sells extras such as early check-in or parking, and review prompts route happy guests to review sites and unhappy ones to you privately.
Pricing: TouchStay has a free plan with limited guest views, and paid monthly or annual subscription tiers. A 14-day free trial is offered with no credit card, and you can cancel any time. See their website for current plans.
What it does
- Digital guidebook that opens on any device
- Check-in details, house rules and Wi-Fi
- Scheduled guest emails and SMS
- Central inbox and auto-replies
- AI chatbot trained on your guidebook
- Upsell store for add-ons
- Review requests with private routing for unhappy guests
- Guest analytics
- Automatic translation into over 30 languages
- Over 40 integrations with property management and booking tools
Why it suits tourism businesses
Accommodation providers use TouchStay to answer common guest questions before they are asked. Analytics show what guests read, tap and skip, so you can improve the guide.
It suits individual hosts, property managers, boutique hotels and outdoor stays such as glamping and campsites. Translation into over 30 languages helps with overseas guests, and it connects to booking and property management tools including Airbnb, Booking.com, Guesty, Cloudbeds and Mews.
Similar tools
- Property management
Sirvoy
Property management software for independent hotels, B&Bs, hostels and rentals.
- Property management
Cloudbeds
Property management, bookings and payments for hotels, hostels and B&Bs.
- Property management
Mews
Property management, payments and guest tools for hotels, hostels and serviced apartments.
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Frequently asked questions
About TouchStay