Mews
The hospitality cloud unlocking potential through operational excellence and unparalleled guest experiences.
About Mews
Mews is a cloud-based property management system (PMS) designed to streamline operations and enhance the guest experience for hotels, hostels, serviced apartments, and other accommodation providers. Its core value proposition lies in its ability to automate tasks, centralise data, and provide real-time insights, allowing hospitality businesses to operate more efficiently and profitably.
Mews works by providing a unified platform that manages all aspects of property operations, from bookings and check-in/check-out to housekeeping and point-of-sale. The system's intuitive interface and automated workflows simplify complex processes, reducing the need for manual intervention and minimising errors. Key capabilities include online booking management, channel management, automated guest communication, payment processing, revenue management, and reporting. It also incorporates guest-facing elements like online check-in/check-out, a guest app, and digital concierge services.
Mews offers a robust API and a marketplace of integrations, enabling seamless connectivity with other hospitality technology solutions, such as accounting software (Xero, MYOB), channel managers (Siteminder, STAAH), point-of-sale systems, and CRM platforms. This allows businesses to create a fully integrated technology ecosystem tailored to their specific needs. The platform is designed to be scalable, accommodating businesses of all sizes, from small boutique hotels to large multi-property chains. Its cloud-based architecture ensures accessibility from anywhere with an internet connection, facilitating remote management and collaboration.
Mews is particularly well-suited for accommodation providers who are looking to modernise their operations, improve guest satisfaction, and increase revenue. Its flexible and customisable features make it a great fit for a diverse range of properties including boutique hotels, hostels, holiday parks and even caravan parks looking for a comprehensive system.
Why Tourism Businesses Love It
For Australian tourism businesses, Mews offers a multitude of benefits tailored to the specific challenges and opportunities of the sector. For example, Australian hotels in popular tourist destinations like the Gold Coast or Sydney often experience high seasonality. Mews can help manage fluctuating occupancy rates by providing dynamic pricing tools that adjust room rates automatically based on demand. The channel manager functionality integrates with popular online travel agencies (OTAs) like Booking.com and Expedia, ensuring real-time availability and pricing updates, maximising occupancy during peak seasons and attracting bookings during quieter periods.
Consider a tour operator in the Northern Territory offering outback adventures. Mews can streamline the booking process for tours, accommodation (if provided), and transportation, all within a single platform. The integrated payment processing system facilitates secure and convenient online payments from international tourists, eliminating the hassle of dealing with multiple payment gateways and currency conversions. Features like automated email confirmations and pre-arrival information packs enhance the guest experience and reduce the workload on staff. Furthermore, the reporting and analytics capabilities provide valuable insights into booking patterns, customer demographics, and revenue performance, enabling the operator to make data-driven decisions to optimise their business.
Imagine a coastal caravan park on the Great Ocean Road. Mews can help manage the diverse range of accommodation types, from powered sites to luxury cabins. The system can track the availability of each site or cabin in real-time, preventing overbookings and ensuring a smooth check-in process. The integrated point-of-sale system can handle transactions for on-site amenities like the kiosk or laundry facilities. Using Mews allows all sectors of the tourism industry to organise operations and enhance guest experience, ultimately helping them to be more efficient and profitable.
Key Features
Pricing
Pricing Model
subscription
Starting From
contact
Details
Mews offers flexible subscription-based pricing, tailored to the size and needs of each property. Pricing depends on the number of rooms/units, the features selected, and the level of support required. Contact Mews directly for a custom quote for the Australian market.
Ready to Get Started?
Visit the official website to learn more and sign up.
Related Articles & Guides
Learn more about using Mews effectively in your tourism business
No related articles found yet. Check back soon!